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Privacy policy

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Privacy Policy

CSI audiovisuel undertakes, within the framework of its activities and in accordance with the legislation in force in France and in Europe, to ensure the protection, confidentiality, and security of the personal data of the users of its services. It also aims to respect their privacy.

This Policy informs you about how CSI audiovisuel, its subcontractors and its possible partners process your personal data.

This Policy is particularly applicable to customers and users of offers and services and to visitors to CSI audiovisual sites.


It may be supplemented by specific information brought to the user's attention, regarding a particular offer or service.

1. Why does CSI audiovisual process your data?

CSI audiovisuel only processes personal data for specific, explicit and legitimate purposes. CSI audiovisuel does not process these data in a manner incompatible with these purposes.

CSI audiovisuel processes your data as part of the execution of a contract.

To this end, the purposes pursued by CSI audiovisuel are as follows:

  • Manage customer or user identity and authentication
  • Manage orders
  • Manage equipment
  • Invoice and collect payments
  • Provide pre-sales service and sales
  • Provide after-sales service
  • Manage personal data, characteristics, and contract rights
  • Process cancellations
  • Process complaints
  • Communicate regarding customer management
  • Manage incoming mail
  • Recover unpaid invoices
  • Manage disputes
  • Manage requests relating to data subject rights
  • Store customer or user data
  • Offer authentication services
  • Operate the network
  • Operate services

Your data is kept for the period necessary to fulfill the purposes mentioned above. With regard to processing relating to the execution of the contract, the data may be kept for a maximum period of three years from the end of the relationship.

CSI audiovisuel also processes data for purposes other than the strict performance of contracts. In this case, CSI audiovisuel ensures that it has a legitimate interest in carrying out the processing. Furthermore, processing may be subject, as necessary, to the collection of your consent, which you can withdraw at any time.

2. To this end, the purposes pursued by CSI audiovisual are as follows:

Organize direct marketing campaigns

  • Organize sales promotions
  • Organize contests
  • Analyze the use of offers and services to make suggestions to customers
  • Survey customers or users
  • Improve offers and customer relations
  • Provide customers with a view of their home network
  • Ensure the security of platforms and services
  • Prepare for network deployment
  • Deploy and operate the network
  • Deploy and operate offers and services
  • Combat fraud
  • Collect data for marketing purposes (newsletter, targeted advertising).
  • Use of non-strictly necessary cookies.
  • Provide information on product news, offers, and services
  • Promote events
  • Communicate personalized information

Your data is kept for the duration necessary to fulfill the purposes mentioned above.

CSI audiovisual also processes your data to meet its legal or regulatory obligations.

To this end, the purposes pursued by CSI audiovisual are as follows:

  • Retain the data required to meet legal obligations
  • Manage data communication requests from authorized authorities
  • Manage interception requests
  • Ensure that mobile phones reported stolen are blocked from use

Your data may be retained for the time necessary to enable CSI audiovisuel to meet its legal obligations.

CSI audiovisuel may also process your data for statistical purposes, including marketing the statistics obtained. In this case, all data is anonymized beforehand.

3. What data is processed?

Depending on the case, CSI Audiovisuel processes your personal data, whether collected directly from you or resulting from the use of its products or services. CSI Audiovisuel may also receive data collected from you by a third party.

CSI Audiovisuel only processes data or a category of data if it is strictly necessary for the intended purpose. You can find information on these purposes above.

CSI Audiovisuel processes the following categories of data:

  • Données d’identification : Nom, prénom, identifiant, SIREN…
    • Caractéristiques personnelles : date de naissance, nationalité…
    • Données de contact : adresse postale, email, numéro de téléphone…
    • Vie personnelle : centres d’intérêts, statut marital…
    Identification data: Last name, first name, username, SIREN number, etc.
  • Personal characteristics: date of birth, nationality, etc.
  • Contact data: postal address, email, telephone number, etc.
  • Personal life: interests, marital status, etc.
  • Economic and financial data: payment methods, payment history, etc.
  • Connection, service usage, and interaction data: Connection and usage logs, intervention reports, etc.
  • Products and services owned or used
  • Profiles and scores enabling customer segmentation
  • Content data: Files stored in the cloud, email inbox, etc.
  • Location data

4. Who are the recipients of your data?

The data collected is intended for CSI Audiovisuel's internal departments and its subcontractors.

The data may also be processed by CSI Audiovisuel's partners. These include situations where partners are involved in the provision of services. This may also involve processing to which you are asked to consent.

Finally, the processed data may be transmitted to the competent authorities, at their request, in the context of legal proceedings, judicial investigations and requests for information from the authorities, or to comply with other legal obligations.

5. Is your data processed outside the EU?

The data collected may be processed outside the European Union. In this case, CSI Audiovisuel takes the necessary steps with its subcontractors and partners to ensure an adequate level of protection for your data, in full compliance with applicable regulations.

If the subcontractors and partners concerned are not members of the Privacy Shield agreement for transfers to the United States of America, or are not located in a country with legislation considered to offer adequate protection, they will have previously signed the European Commission's "standard contractual clauses" or will be subject to binding internal rules approved by the authorities.

6. What are your rights?

You have the right to access, rectify, and delete your personal data. You can request data portability. You also have the right to object to the processing or request its restriction.

You can issue instructions regarding the retention, deletion, or disclosure of your personal data after your death.

Specific rule for telephone canvassing: any consumer can register free of charge on an opt-out list called "Bloctel" to prevent further telephone calls from a professional with whom they do not have an ongoing contractual relationship. Consumers can register online at www.bloctel.gouv.fr or by mail to: Société Opposetel, Service Bloctel, 6, rue Nicolas SIRET – 10000 Troyes

7. How to exercise your rights

You can exercise your rights at any time and contact the Data Protection Officer at the addresses below.

Any request to exercise your rights must be accompanied by a photocopy of proof of identity (French national identity card, European Union identity card, passport, French residence permit, French residence permit, or French travel book). You will receive a response within one month of receiving your request.

You can contact the Data Protection Officer (DPO) by email at rgpd@csi-audiovisuel.com or contact@starway.eu or write to:

CSI Audiovisuel
22 rue Édouard Buffard
77144 Montévrain

8. Possibility of contacting the CNIL

If your exchanges with CSI audiovisuel have not been satisfactory, you have the possibility of filing a complaint with the National Commission for Information Technology and Civil Liberties (CNIL), the supervisory authority responsible for compliance with obligations regarding personal data in France.

9. How is your data secured?

CSI Audiovisuel ensures that your data is processed securely and confidentially, including when certain operations are carried out by subcontractors. To this end, appropriate technical and organizational measures are implemented to prevent the loss, misuse, alteration, and deletion of your personal data. These measures are adapted according to the sensitivity of the data processed and the level of risk posed by the processing or its implementation.

10. Information notice

CSI audiovisuel places great importance on protecting your data. As part of the entry into force of the General Data Protection Regulation (GDPR), CSI Audiovisuel is updating its privacy and personal data protection policy. Since May 25, 2018, this European regulation aims to better regulate the collection, processing, and use of your personal data. We are taking advantage of this context to help you better understand the management of your personal data, as well as the rights you have to protect your data and your privacy. Thus, you can ask us to consult the data concerning you and exercise the various rights you benefit from (right to erasure, portability, and limitation of processing). We collect and process your data, in compliance with the GDPR, for a specific period and for a clearly explicit purpose, limited to exclusively professional use in accordance with the principles of lawfulness, fairness, and minimization imposed by the European Regulation.

All personal data processing is explicitly documented in our processing logs, which are available to you upon request. Your data is stored securely and encrypted to ensure maximum security. We have appointed MICRO INFO EXPERT (SIREN no. 790300396) as our Data Protection Officer, whose role began on 25/05/2018. CNIL designation no. DPO-16695. The data controller of CSI audiovisuel is its general manager. You can contact him by mail at CSI audiovisuel, 22 rue Édouard Buffard, 77144 Montévrain or by email at dpd@freevox.fr

 

Last update : 2026